mostplay FAQ — answers to all your questions

Yes, clearing the browser cache fixes page loading issues in most cases. In Chrome, go to Settings → Privacy and Security → Clear browsing data → Cached images and files. Then reload mostplay. Old cache data can sometimes conflict with new updates, so clearing it regularly is a good habit.

Yes, absolutely. The mostplay site is fully optimised for mobile browsers. On any Android or iOS smartphone, you can play slot games or live casino directly in Chrome, Firefox or Safari. Games run smoothly in the browser — no separate app needed.

Open mostplay in Chrome, tap the three-dot menu at the top and select "Add to Home screen". On iOS Safari, tap the share icon and choose "Add to Home Screen". This creates an app-like icon so you can open the site directly every time.

Once the connection is back, refresh the page and log in again. Most games save your last position on the server, so an incomplete round is usually resolved automatically. If the problem persists, contact mostplay's 24/7 live chat — they will check your account's latest transactions and assist you.

mostplay has both Android (APK) and iOS versions, available through official channels. Detailed information about the mostplay app and guidance on the Android APK are on the relevant pages. It is safer not to download the app from unofficial sources.

The latest updated versions of Chrome, Firefox or Samsung Internet give the best performance. Older browser versions may cause graphics or loading issues with some games. Keeping your browser updated ensures all mostplay features — live games, deposits, withdrawals — work properly.

When registering your mostplay account, you must use the name exactly as it appears on your National ID (NID). The name registered on the mobile wallet (bKash, Nagad, Rocket or Upay) you use for deposits and withdrawals must also match. A name mismatch can delay the withdrawal process.

Identity verification (KYC) is primarily for the security of your account. It ensures that no one is opening an account using someone else's identity or making fraudulent transactions. As part of mostplay's security measures, this verification may be requested for withdrawals above a certain amount or in cases of suspicious activity.

A National ID (NID) is generally the most accepted document. A passport or driving licence can also be used. Clear photos of both the front and back of the document are required, and sometimes a selfie may be requested. Make sure the document details are not blurry and that it has not expired.

Verification is usually requested at the time of your first large withdrawal, if unusual activity is detected on the account, or as part of a security review. In some cases it may be required right after registration. Completing verification on time speeds up future transactions.

After you submit your documents, the team reviews them and you are notified of the result. Once the process is complete, a notification will appear in your account or you will be informed by email. If you have any questions about the verification process, speak directly with mostplay support via live chat.

No. Only one account can be opened per mobile number and NID. Managing multiple accounts is a violation of mostplay's terms and conditions and risks account suspension. You can find full details on the terms and conditions page.

Weekly cashback is calculated on your net loss — total amount lost minus total amount won during the week. Example: as a Silver member, if your net loss for the week is ৳20,000, you receive ৳20,000 × 0.5% = ৳100 cashback. This is the maximum rate for that tier. Cashback is added directly to your account.

mostplay has three VIP tiers: Bronze — up to 0.3% cashback per week; Silver — up to 0.5% cashback; Gold — up to 0.8% cashback. The cashback rate increases at each tier and additional benefits are also available. Full details are on the mostplay VIP program page.

You move up automatically by playing regularly and staying active. The more active you are, the faster your tier increases. mostplay upgrades eligible players to the next tier on its own and notifies you in your account.

Gold tier members receive the highest weekly cashback rate (0.8%). They also enjoy priority support, exclusive offers at special events and personalised service. The range of benefits may change over time — check directly with support for the latest information.

The terms for cashback depend on the specific offer. There may generally be a minimum wagering requirement on cashback. Contact the mostplay support team or check the promotions section of your account for accurate details.

Your VIP tier may change if you are inactive for an extended period. Staying regularly active and playing games is the best way to maintain your tier. Active participation in any game — cricket betting or slots — helps you keep your VIP status.

The minimum deposit on mostplay is ৳500. This applies to all payment methods — bKash, Nagad, Rocket or Upay. With this amount you can start playing slot games, cricket betting or any other category.

mostplay currently supports deposits via four mobile wallets: bKash, Nagad, Rocket and Upay. These are the most widely used mobile payment services in Bangladesh, making it easy to transact from anywhere in the country.

Yes, Nagad is fully supported. Log in to your mostplay account, go to the deposit section and select Nagad. Follow the instructions shown and send money from Nagad to the designated number, then save the reference number. Transactions start from a minimum of ৳500.

mostplay does not charge any additional fee on deposits. However, the mobile wallet provider (such as bKash or Nagad) may apply their own transfer charges according to their own policies — that is entirely their platform's matter. mostplay adds no extra processing fee.

First, have the bKash transaction screenshot or transaction ID ready. Then contact mostplay live chat with that information. The support team will verify the transaction and credit your account promptly. There may be a slight delay during busy periods.

New members on mostplay can receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. Example: deposit ৳1,000 and ৳1,500 bonus is added, making the total balance ৳2,500. The wagering requirement on the bonus is 20x — meaning you must place bets totalling ৳1,500 × 20 = ৳30,000. Bonus funds are never direct cash.