For ages 21 and above

mostplay's Responsible Gaming Policy

Entertainment stays healthy when it stays in check. mostplay wants every player to play consciously, safely, and within their means. On this page you will find our tools, limits, and support information.

21+
For adults only — age verification is mandatory

A commitment to safe and responsible gaming
— mostplay

Why does responsible gaming matter?

21+

All betting and casino activities at mostplay are strictly for those aged 21 and above. No account is activated without age verification. Ensuring that no underage member of your household uses this platform is a responsibility shared by you and by us.

Online betting and casino games are a form of entertainment for many people. But that entertainment stays healthy only when a person makes conscious decisions — how much time to spend, how much money to use, and when to stop. mostplay believes that responsible gaming is not optional; it is a fundamental commitment.

Our terms and conditions clearly state that if a player shows signs of problematic behaviour, we reserve the right to place a temporary pause or limits on their account. This is not a punishment — it is a protective measure.

People often do not notice when gaming begins to slip out of control. Gradually spending more time, chasing losses, or hiding gameplay from family — these can be the first signs of addiction. It is easier to act before the problem grows.

If you would like to know more about our services or information, you will find detailed answers on our FAQ page.

mostplay's Commitment

  • Age verification is mandatory — no accounts for those under 21
  • Deposit limits, session limits, and self-exclusion available directly in your account
  • Support in Bengali, 24 hours a day, 7 days a week
  • SSL protection for data privacy and security
  • Proactive outreach when signs of a problem are detected

Tools to keep yourself in control

mostplay provides several tools to help players maintain full control over their gaming. These features can be activated through account settings or directly through the support team.

Daily Deposit Limit

Deposit Limit

Set the maximum amount you can deposit each day. Once the limit is reached, deposits are blocked for the rest of that day.

Session Time Limit

Session Limit

Decide how long you can play in one session. When the time is up, you will automatically receive an alert.

Weekly Loss Limit

Loss Limit

Set the maximum you can lose in seven days. Once the limit is reached, betting is automatically blocked.

Cooling-Off Period

Cooling-Off Period

Temporarily close your account for 24 hours, 7 days, or 30 days — you can apply at any time.

Self-Exclusion

Permanent or Long-Term Break

From 6 months to permanent exclusion — once activated, the account cannot be reopened during that period.

Direct Support

Live Chat and Email

Contact our 24/7 live chat to set a limit or request self-exclusion — support is available in Bengali.

Recognise the warning signs

If you notice any of the following signs in yourself or someone you know, it is important to seek help.

  • Placing larger and larger bets in a row to try to recover lost money
  • Hiding your gaming from family or people close to you
  • Betting money meant for bills, food, or other necessities
  • Feeling restless or irritable when not gaming
  • Gaming affecting your work, studies, or relationships
  • Spending far more time or money than you planned
  • Gaming with borrowed or loaned money

Safe gaming habits

Following these simple guidelines keeps gaming within the bounds of entertainment.

  • Treat betting as entertainment, not a source of income
  • Set a budget in advance and stop when you reach it
  • Avoid betting when you are stressed or angry
  • Take regular breaks — get up and walk around at least once every hour
  • Do not chase losses by playing continuously after a losing streak
  • Talk openly with those close to you
  • If you have doubts about how you feel, seek counselling

Where to get help

Asking for help when you cannot manage on your own is not a weakness. The resources below are here for you.

mostplay Support

Our 24/7 live chat and email support are available in Bengali and English. Contact us now to set self-exclusion or any other limit — the support team is ready to help with everything.

Family and People Close to You

Talk to a trusted family member or friend. They will understand, and finding a solution together is easier. Keeping it hidden makes the problem worse.

Professional Counselling

Speak with a mental health specialist or addiction counsellor. Both government and private mental health services are available in Bangladesh.

Write to our support email: [email protected] — you can send your message in Bengali and will receive a reply within 24 hours.

Account Security and Privacy

Keeping each player's personal information secure is a priority at mostplay. Our privacy policy explains in detail how your information is collected, stored, and used.

The security of your account is in your hands. Use a strong password and never share your login details with anyone. If there are underage members in your household, lock your device so they cannot access your account.

Opening multiple accounts is strictly prohibited. If someone attempts to open a new account after self-exclusion, we will detect and close it. This is done for your protection.

Protection of Minors

Not 18 or 20 — you must be at least 21 years old to bet or play casino games at mostplay. This age limit is strictly enforced. Age is verified at registration, and in cases of doubt, a national ID card or other document may be requested.

If you have children or teenagers at home, take these steps:

  • Lock your phone or computer with a PIN or password
  • Log out of the mostplay app or site when you are done
  • Talk to your children about the harms of online gambling in age-appropriate language
  • Use parental control software on the home computer

How self-exclusion works

Self-exclusion is a feature where a player can request to have their account closed for a set period or permanently. Once activated, the account cannot be recovered during that period — even if a request is made. This restriction is intentional, to prevent a change of mind in an emotional moment.

To activate self-exclusion, contact us directly via live chat or send an email. The support team will complete the entire process with you — no questions asked.

Quick Contact

  • 24/7 live chat — help is available at any time
  • Email: [email protected]
  • Service available in Bengali and English

Remember

  • Betting is not a guaranteed way to earn money
  • Wins and losses are completely unpredictable
  • Only play with money you can afford to spare
  • Strictly prohibited for those under 21

Responsible Gaming — Common Questions

Here are answers to the most frequently asked questions about responsible gaming.

Yes. When you request self-exclusion or account closure, you will have the opportunity to withdraw any remaining balance. The support team will help you through the process. Withdrawals are usually completed within 15 minutes to 2 hours.

A cooling-off period is a short-term break — from 24 hours up to 30 days. After that time, your account is automatically reactivated. Self-exclusion is long-term or permanent — once set for a chosen duration, it cannot be cancelled early. If you feel the problem runs deeper, self-exclusion is the right choice.

No. Your account is entirely personal — no one else may use it, and doing so is a violation of the terms and conditions. This applies to family members as well. Manage your own account yourself and keep your login details private.

Lowering a deposit limit takes effect immediately. However, increasing a limit requires a set waiting period — this is intentional, to prevent decisions made in the heat of the moment. The support team can give you the full details.

You must provide your date of birth when registering. In cases of doubt, or before a withdrawal, a photo of your national ID card or passport may be requested. If someone is found to be under 21, their account is permanently closed.

The mostplay support team can provide basic information and guidance. For professional help, contact a mental health specialist or the psychology department of a nearby hospital. Talking openly with family and trusted friends is often a good first step.

Learn More

About Us

Learn how mostplay works and what our goals are.

Terms and Conditions

Read the full rules for account management and betting.

Privacy Policy

See how your information is kept secure.

FAQ

Get answers to questions about accounts, payments, and gaming.