mostplay Privacy Policy

Introduction

mostplay is an online gaming platform that provides casino games, sports betting, and other entertainment services for users in Bangladesh. When you use our website, open an account, or use any of our services, certain personal information is collected by us.

This privacy policy ("Policy") has been prepared to transparently explain how that information is handled. Please read this policy carefully before using mostplay. By continuing to use the platform, you will be considered to have accepted the terms of this policy. This policy is supplementary to our Terms and Conditions — both apply together.

In this policy, "mostplay", "we", and "our" refer to the operating entity of this platform. "You" or "user" refers to any person who visits this website or uses its services.

Types of Information Collected

mostplay collects various types of information, which can be divided into two main categories:

2.1 Information You Provide Directly

The information you give us yourself includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, or Upay number)
• Documents provided for identity verification (National ID card or passport)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our website, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Time and duration of website visits
• List of pages visited and click data
• Cookies and session data (see Section 5)

2.3 Transaction Information

A record of each of your deposits, withdrawals, and betting activities is stored in our system. This includes the amount, date, payment method, and transaction status.

How Information Is Collected

mostplay collects your information in the following ways:

3.1 Registration and Account Management

The information you fill in on the form when creating an account is collected directly. If you update your account details later, that updated information is also stored.

3.2 Payment Processing

Payment-related information is collected during deposits or withdrawals. We process transactions through bKash, Nagad, Rocket, and Upay, and the necessary information is recorded during this process.

3.3 Customer Support Communication

When you contact us through our 24/7 live chat or email, the details of that conversation may be stored for the purpose of resolving issues and improving service.

3.4 Automated Technology

Cookies, web beacons, and similar technologies are used on the website to automatically collect your browsing information. See Section 5 for details.

Purpose of Using Information

mostplay uses your information only for lawful and specific purposes. Those purposes are clearly stated below:

4.1 Account Management and Identity Verification

Information is needed to create your account, maintain it, and ensure secure access. The identity verification (KYC) process is carried out to prevent fraud and secure your account.

4.2 Payment Processing

Financial information is used to complete deposit and withdrawal transactions and to maintain a transaction history. All transactions are recorded in accordance with the minimum ৳500 deposit and withdrawal rule.

4.3 Providing Customer Support

Your account and transaction information is used to resolve your issues quickly and provide effective assistance.

4.4 Ensuring Responsible Gaming

Your gaming activity is monitored to identify unusual patterns. This information is used to provide support where needed in accordance with the responsible gaming guidelines.

4.5 Security and Fraud Prevention

Information is analyzed to detect and prevent unauthorized account access, money laundering, or any other illegal activity.

4.6 Service Improvement

Information is used to analyze user experience and improve the quality of the website and gaming platform.

4.7 Communication and Notifications

Your contact information is used to send important account updates, transaction confirmations, and relevant promotional information. You may opt out of promotional communications at any time.

Cookies and Tracking

The mostplay website uses cookies to keep it running properly and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and the basic functionality of the website.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze website usage and improve services.

5.2 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some important features of the website to stop working.

5.3 Third-Party Cookies

Our partner services may use their own cookies for payment processing and security verification. Their own privacy policies apply to these third-party cookies.

Sharing Information with Third Parties

mostplay does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in certain specific situations:

6.1 Service Providers

Necessary information is shared with organizations that assist in activities such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, identity verification, and customer support. These organizations operate under strict confidentiality agreements.

6.2 Game Providers

Game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may use the technical information required to run their games. This is mainly limited to session and gameplay data.

6.3 Legal Requirements

Necessary information may be provided in response to legal obligations, court orders, or valid requests from government authorities.

6.4 Fraud Prevention

In cases of serious fraudulent activity or illegal conduct, information may be shared with the relevant authorities.

Data Retention and Security

7.1 Retention Period

Information is retained while your account is active. Even after an account is closed, records of financial transactions and identity verification documents are retained for a specified period in accordance with applicable legal obligations.

7.2 Security Measures

mostplay uses industry-standard security technology to protect your information:

• SSL Encryption: All data transmitted on the website is encrypted
• Data Encryption: Stored sensitive information is kept encrypted
• Access Control: Only authorized staff can view your information
• Security Audits: Regular system reviews and vulnerability detection
• Two-Factor Authentication: An additional security layer for account access

7.3 Security Breach

If a data breach occurs and it affects your information, we will notify you appropriately as quickly as possible.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You may request to know what types of information we have collected about you and how it is being used.

8.2 Right to Correction

You may request correction of any inaccurate or incomplete information in your account.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or specific purposes for which your information is processed.

8.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact us using the details provided in Section 11. We will process your request within a reasonable time.

Protection of Minors

mostplay strictly prohibits providing services to anyone under the age of 21. This policy also applies to the protection of minors.

9.1 Age Verification

Age is verified during the registration process, and date of birth is confirmed through the identity verification (KYC) process. If a user is found to be under 21, their account will be closed.

9.2 Children's Information

We do not knowingly collect personal information from any child or minor. If it appears that a minor's information has been collected unintentionally, guardians may contact us and that information will be deleted.

Policy Changes

mostplay reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• Posting a special notice on the website
• Sending a message to your registered email address
• Updating the "Last Updated" date at the top of the page

Continued use of the platform after the updated policy is published will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly. You can also visit our About Us page to learn more.

Contact

For any questions, concerns, or requests regarding this privacy policy, please contact us:

We will do our best to respond to your request as quickly as possible. For general questions, you may find a quick answer by checking our FAQ section.