mostplay Terms and Conditions

General Terms

The terms and conditions set out in this document apply to the mostplay platform and all associated services. By registering on the site or using any of its services, you are considered to have fully accepted these terms. If you do not agree with any part of these terms, please refrain from using the site.

mostplay is an online gaming and betting platform that provides casino games, sports betting, and live gaming services for users in Bangladesh. Although these terms are available in both English and Bengali, the Bengali version is considered authoritative for users in Bangladesh.

Our Privacy Policy and Responsible Gaming guidelines apply alongside these terms. Together, these three documents form the complete agreement between the user and mostplay.

1.1 Acceptance of Terms

By filling out the registration form and clicking the "Agree" button, or by initiating any transaction on the platform, you confirm that you have read, understood, and agreed to abide by these terms.

1.2 Scope of Terms

These terms apply equally to services provided through the mostplay website, mobile application, and any other digital channel. Regardless of the device or channel you use to access the service, these terms remain in effect.

Account Registration

To use mostplay's services, each user must open a personal account. Providing accurate and complete information at the time of registration is mandatory.

2.1 Registration Requirements

• Each person may open only one account. Opening multiple accounts is strictly prohibited and may result in account cancellation.
• The name, mobile number, and personal details provided during registration must be truthful and your own.
• You are responsible for keeping your account password completely confidential. Sharing your password or account with anyone else is prohibited.
• Any unauthorised access to your account must be reported to the mostplay support team immediately.
• After registration, relevant documents may be requested for identity verification.

2.2 Account Verification (KYC)

mostplay may request account verification at any time. If verification fails, the account may be temporarily restricted and withdrawals may be put on hold. Providing accurate information in good faith speeds up the verification process.

Age Restriction and Eligibility

All mostplay services are available only to individuals aged 21 or above. If an underage person opens an account using false information, that account will be cancelled and all related transactions will be declared void.

• The minimum age to open an account and participate in any form of betting or gaming is 21 years.
• It is your responsibility to ensure that online gaming is legally permitted in the country or region from which you are accessing the service.
• mostplay employees, family members, or close relatives may face restrictions on using the platform in certain cases.

Deposits and Withdrawals

mostplay processes all transactions exclusively through popular mobile financial services in Bangladesh.

4.1 Deposit Terms

• Deposit methods: bKash, Nagad, Rocket and Upay.
• The minimum deposit is ৳500 — this limit is the same for every method.
• Deposits must be made from a mobile banking number registered in the account holder's own name.
• Deposits made through a third party are strictly prohibited and may result in account cancellation.

4.2 Withdrawal Terms

• Withdrawal methods: bKash, Nagad, Rocket and Upay.
• The minimum withdrawal is ৳500.
• Withdrawals are generally completed within 15 minutes to 2 hours.
• Withdrawals will only be processed to the same method used for deposit and to the number registered in the account holder's name.
• To withdraw bonus funds, wagering requirements must be met — details are described in Section 5.
• If account verification has not been completed, the withdrawal process may be delayed.

4.3 Transaction Review

mostplay reserves the right to review any suspicious transaction. Additional documents or information may be requested in the case of unusual transactions.

Bonuses and Promotions

mostplay offers various types of bonuses and promotional offers. Each bonus has its own terms, which must be read carefully before use.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for the bonus is 20 times the bonus amount.

For example: if you deposit ৳1,000, you will receive a ৳1,500 bonus and your total balance will be ৳2,500. To withdraw the bonus funds, you must place bets totalling ৳1,500 × 20 = ৳30,000.

5.2 General Bonus Rules

• A bonus offer can only be claimed once, unless the offer's terms state otherwise.
• Bonus funds cannot be withdrawn directly — only winnings earned after the wagering requirement has been met can be withdrawn.
• mostplay reserves the right to modify, limit, or cancel bonus offers.
• If an attempt is made to claim bonus benefits through multiple accounts, those accounts may be cancelled.
• No bonus represents guaranteed or estimated earnings — it is a conditional benefit.

5.3 VIP Programme

The mostplay VIP programme has three tiers: Bronze, Silver, and Gold. Members can move up to a higher tier based on regular play.

• Bronze: up to 0.3% weekly cashback on net weekly losses.
• Silver: up to 0.5% weekly cashback on net weekly losses.
• Gold: up to 0.8% weekly cashback on net weekly losses.

Example: if a Silver member's net loss in a week is ৳20,000, they will receive ৳20,000 × 0.5% = ৳100 cashback.

Betting and Gaming Rules

All betting and gaming activities on mostplay are governed by specific rules.

6.1 General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled, unless a system error or display of incorrect odds is proven.
• mostplay reserves the right to cancel bets completed due to a system error.
• If a technical problem occurs during a game, the relevant round will be declared void and the bet amount will be refunded.
• Any manipulation, use of bots, or dishonest tactics in betting or gaming will result in account cancellation.

6.2 Sports Betting

For sports betting, odds displayed for cricket, football, and other sporting events may change at any time. The odds at the time a bet is confirmed will be considered final.

6.3 Live Casino

In live casino games, the dealer's decision is final. If the internet connection is lost during a game, the result of that round may be cancelled due to technical limitations.

Account Suspension and Closure

7.1 Suspension by mostplay

mostplay may temporarily suspend or permanently close an account in any of the following circumstances:

• Registering with false information or committing fraud during the verification process.
• Operating multiple accounts.
• Manipulating betting or gaming, or using bots.
• Abusing the bonus system.
• Attempting to transfer winnings to a third party's account.
• Attempting to compromise the security of the platform or harm other users.

7.2 Account Closure by the User

If you wish to close your account yourself, please submit a request through the support channel. It is recommended that you withdraw your balance before closing the account. For information on self-exclusion, please see our Responsible Gaming guidelines.

Personal Data Protection

mostplay places the highest importance on protecting users' personal data. The platform uses SSL encryption technology to keep all data transfers secure.

Details on how your personal data is collected, stored, and used can be found in our Privacy Policy. The Privacy Policy applies with the same force as these terms and conditions.

• mostplay never sells your information to third parties.
• Your information will not be disclosed except where required by law.
• Analytics data may be used to improve the platform experience.

Responsible Gaming

mostplay believes that gaming is a recreational activity — not a solution to financial problems. We want our members to play games consciously and in controlled amounts.

• If you are concerned about gaming or feel that your gaming habits are getting out of control, please let the support team know.
• Contact support to set deposit limits or session limits.
• A request can be made to activate the self-exclusion facility.
• Allowing anyone under the age of 21 to play is strictly prohibited.

For more details about responsible gaming, visit our Responsible Gaming page.

Disclaimer & Limitations

mostplay strives to provide its services at the highest standard. However, mostplay will not be held responsible for the following:

• Service disruptions caused by internet disconnection or issues with the user's device.
• Any loss caused by system errors from third-party game providers.
• Service interruptions due to natural disasters, cyberattacks, or other unavoidable circumstances.
• Any financial or other loss resulting from the user's own negligence or violation of these terms.

mostplay never guarantees a specific income from gaming. The outcome of all games is determined by a Random Number Generator (RNG), which is completely unbiased.

Changes & Amendments

mostplay reserves the right to change, amend, or modify any part of these rules and terms at any time. Members will be notified of significant changes wherever possible.

• Continued use of the platform after any changes will be considered acceptance of the new terms.
• The date of the latest update will be stated at the top of this page.
• In case of conflict with older terms, the most recently published version will apply.

Contact & Complaints

If you have any questions or complaints regarding these rules and terms, please contact the mostplay support team.

12.1 Contact Methods

• 24/7 Live Chat: Direct chat facility on the platform.
• Email Support: [email protected]
• Support is available in both Bengali and English.

12.2 Complaint Resolution

When a complaint is submitted, the mostplay support team will review the matter promptly. General complaints are resolved quickly via live chat. For complex issues, please write in detail and send via email.

12.3 FAQ

For answers to common questions, visit our FAQ section — there you will find answers to common questions about deposits, withdrawals, bonuses, and accounts.